ISIS offers a full range of IT Software and Training Consultancy services including software training, evaluation, development and support, IT strategy and consultancy, and communication reviews. Today it is more important than ever that expensive equipment earns its keep, but a wide range of factors influence whether the set-up will help your business meet its objectives. For example, is the software configured correctly and do your staff know how to use it effectively? We will help you to assess performance and tailor an appropriate solution based on your needs.

There are many benefits to our services including improvements in efficiency, streamlining of procedures, reduction of risk and helping your organisation become more responsive. In some cases an increase in staff morale as the result of training can transform a business overnight and bring new vigour to sales staff.

Software Evaluation

Many companies invest time and money in evaluating new applications and operating environments to ensure they will meet their aims and objectives. ISIS can provide a software evaluation service drawing on the expertise of specialists and access to proprietary information. An evaluation can often be carried out prior to the release of new software.

Each evaluation will be clearly and fully documented in: Ease of use, Overall performance, Stability, Cost of implementation (including realistic hardware specifications), Training implications, and alternatives.

Software Development

ISIS has a team of software developers who can create a bespoke system to your specifications. We liaise closely with our clients to ensure that all stages of the process meet with their needs. Using the latest development tools enables us to progress quickly from prototype to full implementation, and thorough testing guarantees that the final system is robust, reliable, and efficient. Great care is taken to make the interface as user friendly as possible because experience shows this is an area that is critical to adoption.

Software Support

ISIS can offer a front line software support service to our clients. The services offered include telephone hotline support, on-site support calls, and liaising with manufacturers on support issues. Our team all have detailed product knowledge and close relationships with software suppliers. We use an established escalation procedure to ensure speedy problem resolution.

Software Installation

Many of today's applications provide for a high degree of customisation in terms of selecting software components, optimising for performance, integration with external services, tailoring the user interface and automating routine tasks. ISIS can ensure that all desktop applications are installed so that they work to the maximum benefit of the individual and the organisation.

Templates and Macros

PC applications often contain features which allow automation of document creation and other tasks. However the software may require a high degree of expertise in order to obtain the maximum benefit. ISIS can provide that expertise and create an integrated suite of macros and templates which will help your staff become more effective workers.

Software Training

An investment in training is essential for increased productivity and efficiency. Software training with ISIS combines unrivalled flexibility, quality and value for money, and is tailored to your needs. We offer individual or small-group tuition using carefully vetted tutors, and by allowing you to choose when and where is most suitable we can limit the inconvenience of having key members of staff unavailable. In addition we never mix clients at the same session so you are assured of a truly personal service.

Courses are available on a daily basis with between one or eight trainees receiving personal tuition from an expert. All major software packages are covered with specialised programmes of study for bespoke software. Refresher courses are available and contract purchasing is an option that can help spread the costs of training and maximise your return.

Training material will be supplied to enable trainees to review material as and when required, and we encourage our clients to call us to discuss course content and to notify us of any particular topics which need to be covered in more detail.

IT Consultancy

ISIS offer expert professional advice to organisations that need assistance with IT, even if they are unsure what their requirements are. Our consultants will identify your needs and form a suitable recommendation which may include: Automated offices, Product comparisons, Market trend analysis, Bespoke software, Information management and Restructuring programmes.

Our consultants can also help you form an IT Strategy. An initial survey involves discussions with your management team, IT staff, and selected users. The aim is to outline the needs of the organisation in: Desktop applications, Client server applications, Resource sharing, Data management, Archiving and back-up systems, Disaster recovery and Staff training.

Communication Audit

The day to day operations of a successful business can often create a scenario where staff have little time to focus on the way they communicate. As the business grows it is possible that different departments can also become out of step with one another. To the customer it creates a confusing image that makes your company appear ineffective. The problem can be rectified with a communication audit. It is a fact that the average office uses only 20 per cent of the facilities available to it.

Assessment of the overall performance of staff and the organisation, and how they work together leads to an action plan for recovery. We can help develop 'in-house' standards - adopting a consistent approach to the keeping of information and how it is communicated.

Solutions often include investigating the standards of IT literacy, the even distribution of knowledge (so that critical tasks are not dependant upon an individual) and assessment of any training requirements to enhance productivity within the workplace. It includes liaison with your staff working on quality assurance programs such as BS5750 and ISO 9001, and will work towards standardisation of reporting methods, corporate image, workgroup practices and communication.

Other areas looked at include: Computer network management, Consistent data structures within user groups, Data recovery, Disaster recovery and rehearsals, Enhancing data security and virus protection, File locations and administration, Information archiving and back-up, Planning maintenance and prevention of critical system failure including MTBF (Mean Time Between Failure) assessment, Reducing theft and fire risks, System administration and access privileges, Templates and macros.